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Re: Windows 10 app alerts that my dropbox is full when it isn't

Erroneous "Your Dropbox is full" message

AndyL
Helpful | Level 5
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I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.

 

This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.

 

I get the message despite my personal dropbox only showing 6.6GB  of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.

126 Replies 126

OliverHill
Helpful | Level 5
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Oh dear, I got this reponse from Dropbox support.


Hi there,
Thanks for contacting Dropbox Support.

For solutions to some of our most common issues, click the link below. The page you're taken to will have more specific instructions on how to address your question.

All best,
The Dropbox Support team


 Looks like they're not going to be looking any further into this for me.

 

On the plus side I was able to leave them some sarcastic feedback on their FAQ section of the site (which I suspect nobody will ever look at - but it made me feel better at least)

sherinik
Explorer | Level 4
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I am having the same problem with Windows 10 on one machine - I have another two Windows 10 machines and a Samsung phone attached to the same account which are NOT giving this message. Plenty of hard disk space, plenty of Dropbox space, and yet I am receiving this 'out of space - upgrade now' message on 1 out of 4 machines logged in to the same account.

Sanchez
Dropbox Staff
Go to solution
 
Sorry about that. Can you please tell me your ticket number? I’ll make sure it gets taken care of. 
 
Thanks!

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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OliverHill
Helpful | Level 5
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Thanks Sanchez!

 

Here you go:

Ticket #6153445

 

Kind Regards

Oliver

OliverHill
Helpful | Level 5
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Hi sherinik,

 

Do you happen to know if you have any "Sharing" set up with other drop boxers? 

 

I may well be wrong here, but whilst I was reading through various FAQs I came to an understanding that if another user has created a shared folder and you have 'joined' this share then this also counts towards your own space. It doesn't say whether the effect of any shares on your storage is reflected in the usage/availability figures quoted within the Settings/Account - but one would hope so.

 

The following FAQ explains how to check and delete/leave shares. Actually I think it's a bit out of date but hopefully will still make sense.

https://help.dropbox.com/files-folders/leave-shared-folder

 

When I checked I actually did have a shared Folder listed and had an option to add it as a button, and another option under the ... (ellipsis) which I think said soemthing like 'remove access' - I wish I had taken a screen grab now. Whilst I don't think I had actually joined the share (hence why there was an [Add] button), I thought maybe dropbox may also be including shares that I had been invited to but hadn't actually joined and so I clicked the ''remove access' and it disaperared from the list.

 

This didn't solve my problem - and my space usage/availability didn't change either - but thought it might be worth you taking a look.

 

Jane
Dropbox Staff
Go to solution
 
Thanks for the detailed message, let’s look into that together!
 
To my mind, it appears that it d be better for you to go ahead with a fresh re-installation, that would reload all visual elements once again. Please follow the steps below: 
 
#1. Stop Dropbox (If needed):
 
- Click the Dropbox icon in the system tray at the bottom of your screen. 
 
- Click on the gear icon in the Notifications panel gear and select "Quit Dropbox".
 
 
#3. When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
 
#4. Download and install the newest offline version of Dropbox here (Windows) or here (Mac). 
 
@camerb Thanks for following-up! 
 
I’ve located your open support ticket and I’ve made sure that a team member has been assigned to the case. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure that you receive it again?
 
If you need more help, just let me know in your replies! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Jane
Dropbox Staff
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Hey @OliverHill

 

Thanks for the follow-up, much appreciated! 
 
I’ve located your open support ticket and I’ve made sure that you have received a reply on your open support request. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating our latest message so that I make sure that you receive it again?
 
Hope this gets resolved soon! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

sherinik
Explorer | Level 4
Go to solution

Thanks Oliver - I did check and remove access to several shared folders but like you, no change.

 

I would expect that if that was the issue, that would impact all instances of my account, not just one, though?

Ross_S
Dropbox Staff
Go to solution

Hi all!

 

Apologies about this, we had a slight issue at our end, it's possible that you received ‘Over Quota’ notifications by mistake if you are a Dropbox Pro / Dropbox Plus user on Windows 10. 

 

We've fixed this problem and you should no longer see the notification. If you do, then it may be unrelated to the issue. Any support tickets submitted to the Support team will of course still be answered, but if you no longer see the issue and it looks to you like you're not approaching your limit then you can relax.

 

Many apologies.

 

Happy Dropboxing!

Ross_S
Dropbox Staff
Go to solution

 

@camerb

 

Apologies about this, we had a slight issue at our end, it's possible that you received ‘Over Quota’ notifications by mistake if you are a Dropbox Pro / Dropbox Plus user on Windows 10. 

 

We've fixed this problem and you should no longer see the notification. If you do, then it may be unrelated to this issue. Any support tickets you submitted to the Support team will of course still be answered, but if you no longer see the issue and it looks to you like you're not approaching your limit then you can relax.

 

Many apologies and happy Dropboxing!

 

 

@Jane love the graphics in the step by step!!

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