cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

198 Views
3 Comments
0 Likes
Highlighted
Level 2

How do I free up space in my account

How do I free up space in my account. I have deleted a lot of files and it tells me that my Dropbox is full?

Tags (2)
3 Replies
Super User II

Re: How do I free up space in my account

You delete files slightly smiling face 

It will say its full until you are under quota. So, if you are 1GB over quota and delete 500mb of files you will still get that error regardless of how MANY files deleted. 

Also, remember that if you are in a share these will be using your space and its possible that its now larger than your account so even if you delete everything you'd still be 'full'


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...
Level 2

Re: How do I free up space in my account

So then what?  I have deleted everything from my files, including one shared folder.  I need to download a different shared folder and I supposedly "have no space".  What do I do now?

 

Reply
Loading...
Dropboxer

Re: How do I free up space in my account

Hey there (@Twiliath), assuming that your account is completely empty, I’m wondering whether the share you’re trying to add puts you above your storage allowance. If so, then it would be worth noting that this wouldn’t let you complete the action in the first place. 
 
If you’d like to collaborate on a shared folder that's larger than your allotted quota, I'd recommend checking out these simple steps to get some extra space on your account.
 
Alternatively, you can still ask the dividers owner to send you a read-only shared link 🔗, which will let you view the contents in your folder & you won’t even need a Dropbox account to access it. 
 
I hope that my pointers are- even slightly- helpful to you, though I’m also here should you have any additional inquiries; just let me know of any follow-up questions you may have here & I’ll make sure to check back asap. Thanks!



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Space

Have a question? Our Dropbox Community is here to help you find an answer!
You won’t have to wait too long for a reply, but why not learn more about the Community while you’re here.

Not the right discussion for you? Find out what else our Community has to say about Space.

Or, search our Help Center for even more.

Who's talking
Top contributors to this post