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How do I free up space in my account

Level 2

How do I free up space in my account. I have deleted a lot of files and it tells me that my Dropbox is full?

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Re: How do I free up space in my account

Super User II

You delete files slightly smiling face 

It will say its full until you are under quota. So, if you are 1GB over quota and delete 500mb of files you will still get that error regardless of how MANY files deleted. 

Also, remember that if you are in a share these will be using your space and its possible that its now larger than your account so even if you delete everything you'd still be 'full'


 


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Re: How do I free up space in my account

Level 2

So then what?  I have deleted everything from my files, including one shared folder.  I need to download a different shared folder and I supposedly "have no space".  What do I do now?

 

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Re: How do I free up space in my account

Dropboxer
Hey there (@Twiliath), assuming that your account is completely empty, I’m wondering whether the share you’re trying to add puts you above your storage allowance. If so, then it would be worth noting that this wouldn’t let you complete the action in the first place. 
 
If you’d like to collaborate on a shared folder that's larger than your allotted quota, I'd recommend checking out these simple steps to get some extra space on your account.
 
Alternatively, you can still ask the dividers owner to send you a read-only shared link 🔗, which will let you view the contents in your folder & you won’t even need a Dropbox account to access it. 
 
I hope that my pointers are- even slightly- helpful to you, though I’m also here should you have any additional inquiries; just let me know of any follow-up questions you may have here & I’ll make sure to check back asap. Thanks!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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How do I free up space in my account
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