Erroneous "Your Dropbox is full" message

[AndyL]

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.

This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.

I get the message despite my personal dropbox only showing 6.6GB  of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.

[kevinfromdavis]

Why is this marked solved when everyone clearly states that the "Reinstall a stable release" advice does not solve the major issue described?

[Jane]

Hey @kevinfromdavis, 

Hope you have a great week ahead, please let me further clarify!

As I had mentioned above, this workaround may help users prevent this notification from popping up in some cases, though if this doesn't apply in your device and your account is well under quota, to further assist please log a ticket with our support team, so that we focus on that specific example. Once you write in to us, please let me know in your reply here, so that I look for your ticket internally. 

Looking forward to hearing back from you!

Warm regards, 

JaneA

[TwoOrMoreChars]

Jane - Allow me as a user to "further clarify" - Your user base DOES NOT WANT these notifications. Whether under quota, over quota, exactly at quota etc... I think we've been pretty darn clear here.

I'd gladly share my support tickets from months ago where Drop Box basically told me to f' off that they weren't going to do a thing about it, but they must have expired.

So guess what - I f'd off and I no longer use your service. Due to this one issue. We should not have to open support tickets about this - but if we DO in fact open tickets, it's in your best interest as a company to actually solve them, lest you lose your users.

Stop annoying the *$*#($ out of your user base by sending notifications. I don't care what version of the app is installed on what device. Just stop doing it period. From your end. With no further effort by the user. It's terrible, terrible design and it's not up to me as a user to fix your product. It's up to your designers to not be god-awful.

[TwoOrMoreChars]

Oh wait, here's my tickets:

#5531845 marked solved without even a single response from Drop Box support.

#5547274 marked solved where first someone referenced clicking on things in prefrences that don't exist - and when I responsded with screen shots asking for clarification, and this ticket was closed marked solved with no resolution -  I reopened it and was told "they're working on it" and had it closed again.

#5589304 where I was told that if I didn't want to see the message again my only options were upgrading or deleting stuff but that despite what I was told in #5547274 nobody was working on anything, it's working as designed and they wouldn't be turning that function off.  In this conversation your rep basically repeated, nearly word for word, the message of the quota notification as if that was the solution.  "Hey, if you don't want to see the message anymore, you can 1. Delete some files, 2. Upgrade"  Uh, thanks?!

By the way - to be clear here - my account is not and was not over quota. And I mentioned that at the time.

And your reps didn't give a %&*().  So... as I said above, due to this one situation I am no longer a dropbox user.

[JAQ]

Yeah, that's pretty much how Dropbox "support" has treated me. Lies, contempt, and silence. It must be part of their training.

[gmiller99]

Using 30.4.22:

I've uninstalled and reinstalled 30.4.22 following the steps in the previous post. Still getting the popup 'Your Dropbox is full'.  My account shows 38.6% used of 2.2GB.

[sherinik]

Had already logged the support request on 11 July, it was answered on 14 July (weekend) so was able to try it on 18 July and after a further two days I am confident it has resolved the issue.

It was necessary to unlink then relink the machine to the Dropbox account - now I'd have assumed that would have been accomplished when uninstalling and reinstalling but it seems not - go figure.

But no more annoying message.

[pizzle1983]

That's great thanks @Sanchez, relinking worked thank you.

[mrchuckles]

I get the same error message. Very annoying everytime i log on.

[Jane]

Hey @mrchuckles and @gmiller99, 

Sorry to hear that this workaround with the re-installation didn’t work, I’ll do my best to help you out. 

If it’s not too much trouble for you, please raise a ticket with our team sending us in any screenshots exhibiting the behavior you're receiving. I'd be glad to follow-up on your open requests if you include your ticket IDs in your reply here, so that I look for your tickets internally. 

Will be awaiting your responses!

Warm regards, 

JaneA