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I am missing some bonus space from my account. What can I do?

Level 2

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I have DB basic for work account. I've Invited some friends,  they completed tasks  and by the link https://www.dropbox.com/account/plan  I can see + 500 mb. for each friend.

But no actual space has been earned. stil 2.25 GB

 

1 Reply

Re: I am missing some bonus space from my account. What can I do?

Dropboxer

Sorry to hear about this @Zerov - what does your account's plan tab say? 

As per your issue now, you might have not received your bonus space because your referral either hasn't installed the Dropbox desktop application yet or hasn’t verified their email address.  

After creating a Dropbox account, your friend must download and install the Dropbox client application and verify their email address in order for the two of you to receive credit. Once their computer is linked to their account and their email is verified, you should both receive the bonus.

For more information on referrals, please visit our Help Center article:

https://www.dropbox.com/help/space/earn-space-referring-friends 

Let me know what you find and happy Monday!

 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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I am missing some bonus space from my account. What can I do?
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