cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Known issues updated. Learn more

Help us improve our online support experience by taking our short survey!

default

no

Highlighted

I deleted files but my account still says that I reached my limit?

Level 2

I have the basic free plan and frequently delete files to stay under the 2GB limit.  I inadvertently reached the 2 GB limit and then deleted a bunch of files.  Then I permanently deleted several of them.  But I still see a "limit reached" message and cannot upload anything.  So does it take some time for the permanently deleted files to actually be deleted?  I think I saw a message somewhere during that permanent deleting process that said something to the effect that "deleting files won't free up or restore space."  So am I to assume that it once the 2GB limit is reached, game over and I'll never be able to upload anything on that account ever? 

TIA.

1 Reply

Re: Reaching the 2 GB limit

Super User II

Deleted files dont use quota @JLucy so deleting them wont make any difference hence the message you saw. 

The issue is as simple as 'you are over quota'. So, if for example you were 100mb over quota and then deleted 10,000 files but these only removed 50mb of space you'd still be 50mb over quota. The number of files is almost immaterial - its the size of them. 

Also, remember that Shared Folders count towards your quota, so, if you are in any shares if people have added files to them THAT will be using up your space as well.


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...
Space

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.

I deleted files but my account still says that I reached my limit?
More about this post
133 Views
1 Reply
0 Likes
Who's talking
Top contributors to this post