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It says my account is full but I've deleted all my photos?

Level 2

I get a message that dropbox is full but I have deleted all my jpg files. When will dropbox give me back my space so I can add new files?

3 Replies

Re: Dropbox is full

Super User II

Space is reclaimed as soon as files are deleted. If your Dropbox remains full after deleting files, you're either not deleting enough or you may be a member of a shared folder that just keeps refilling your storage quota. Look on your Account page and it will show you a breakdown of the space that you're using. If you're a member of a shared folder, you can leave the share (termporarily or permanently) on the Sharing page.


Re: Dropbox is full

Level 3
Nope. Doesn't work like that. I deleted photos (yes, enough in spite what is said here!) My Dropbox cost 342 mb when fuller, now it's almost tripled to 893 mb's. That must be a Dropbox error, not my phone ir anything! What do i do now?

Re: Dropbox is full

Hey there @jaycee,
Can you let us know a little more info here such as where you were deleting the files from? Either online, via the desktop folder or on your mobile device. Can you also check your plans page and let me know if your account is showing as full there?
Let me know - Thanks!

Community Moderator @ Dropbox

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It says my account is full but I've deleted all my photos?
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