Showing results for 
Search instead for 
Did you mean: 
Known issues updated. Learn more




My Dropbox folder is reporting a different storage than what I see online

Level 2

Hello, i have a little problem,

I have an account dropbox with 4.38 GO.

My folder Dropbox on my computer is only 1.62 GO but on the net Dropbox say that i have 4.32 GO.


I don't have delete files... and i don't have public files or share files.

I don't have incompatible characters or bad file check


I don't understand what it happens.


Someone can help me ?

dropbox on my computer.GIFdropbox online.GIF

1 Reply

Re: My Dropbox folder is reporting a different storage than what I see online

Hey there (@Djici), I appreciate your detailed description & thanks for taking the time to illustrate your point with these screenshots, this has been really helpful! 
Since you’ve already tried to determine what’s happening on your end, let me send you some additional hints that could help you shed some light & we’ll take it from there. 
For starters, your Account tab online is the most reliable point of reference when it comes to your space usage (i.e. in other words, it seems that you’re currently using 4,32/4,38 GBs). From there, I can see that you’re looking at the Properties of the “.dropbox” folder, which doesn’t refer to your Dropbox folder contents (as a whole) but rather pertains to a hidden system file which enables shared folders to work.
Hopefully this info is helpful to you, though I’m always here if you have further questions about any of the above, feel free to ping me back on this discussion & I’ll try to get back in touch with you soon!


Community Moderator @ Dropbox


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)


Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

My Dropbox folder is reporting a different storage than what I see online
1 Reply
Who's talking
Top contributors to this post