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My account is full. What can I do to free up some space?

Level 3

Hi, I have deleted, permanently deleted and unshared all but 4 folders from my account, in order to free up space. However i still have the Dropbox Full warning at the top of my page. Apart from earning or buying more space, How would i go about cleaning up my account to create more space? Thanks Aldo

8 Replies

Re: Dropbox full

Dropboxer

Hey there Aldo - how are you today?

Firstly note that you can view your current quota usage on the following page: 

https://www.dropbox.com/account/plan 

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again. To get your account under quota you can do any of the following: 

  1. Upgrade your account – check out www.dropbox.com/plans for other information.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders that put you over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

I hope this helps and please let me know how it goes!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox full

Level 3

Hey walter, Thanks for your reply. However, is it possible to remove files and folders from Dropbox to free up space. A simple yes or no answer would be great. Cheers Aldo 

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Re: Dropbox full

Dropboxer

Yes it is Aldo. What seems to be the issue here? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox full

Level 3

Thanks Walter,  I still have the Dropbox Full warning at the top of my page. Even though I have deleted, permanently deleted and unshared all but 4 folders from my account, in order to free up space. I don't quite uderstand the process, I guess. Thanks Aldo

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Re: My account is full. What can I do to free up some space?

Level 2

Hi. Could you give me your referals? Just bue pro acc.

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Re: My account is full. What can I do to free up some space?

Dropboxer

What does your account's tab report @Aldo456

@Mazhan: I'm sorry I didn't quite understand your inquiry; could you elaborate please? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My account is full. What can I do to free up some space?

Level 3

Hi Walter, it reads : 16.79 GB of 7.75 GB used. which is inpossible as theres only a couple of MP3's and a folder with a few pictures left......i deleted everything else.

 

Cheers Aldo

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Re: My account is full. What can I do to free up some space?

Level 3

Hi Walter, The Problem seems to have been solved. I think the only folder i had, had way more in it size wise than i first thought. I deleted it , it now reads 205.51 MB of 7.75 GB used.

Thanks for your help.

Aldo

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