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My account is reporting out of space even after removing all files. Any ideas?

Level 2

I have deleted and removed all files/ folders from my Dropbox and it still says I have to buy space! Maybe I should be using We Transfer? Why doesn't it recognise that I'm not storing any data and therefore, I should be able to use the 2GB of free data? I'm not sharing data, so that can't be the problem.!

1 Reply

Re: Space

Dropboxer

Hey there @films, sorry to hear about this. 

Could you clarify where exactly are you seeing this message or provide a screenshot of it perhaps? 

In the meantime, note that you can view your current quota usage on the following page:

https://www.dropbox.com/account/plan

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again.

To get your account under quota you can do any of the following:

  1. Upgrade your account – check out www.dropbox.com/plans for other information.
  2. Increase your quota using referrals bonuseshttps://help.dropbox.com/space/earn-space-referring-friends or other promotions.
  3. Leave any shared folders that put you over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

I hope this information helps to some extent and please keep me posted on your findings!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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My account is reporting out of space even after removing all files. Any ideas?
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