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Paid Professional Plan, but status of my account is still Plus?!?!?

Level 4

Hi all,

I just made an upgrade from Plus to Professional Individual plan, via Apple App Store.

Immediately, I was charged from Apple for this purchase amd also refunded for the remaining (pre-paid and unused) Plus Plan. So, financially everything's alright...

But my account, either on my Mac or my iPhone, still is staying as Plus Account. It's not upgraded from Dropbox. I even reinstalled the Dropbox App on my iPhone, signed in again, but it still shows my account as Plus, not as Professional...

It's ridiculous... How much time is needed for DropBox to "understand", that I've paid to Apple for this upgrade?!? When I'll receive the service, that I've paid for?!? 

I wasn't notified or informed, that I have to wait some time, or anything, like this!!! 

2 Replies

Re: Paid Professional Plan, but status of my account is still Plus?!?!?

Super User II

It should be instant - but, Apple does seem a bit lax on sending the info over. 

I suggest logging a ticket with Dropbox and asking for help - nobody here can as its an account specific enquiry.

 

www.dropbox.com/support will let you log

http://dropbox.zendesk.com will let you track


 


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Re: Paid Professional Plan, but status of my account is still Plus?!?!?

Level 4

Thank You, Mark!

I've already contacted Dropbox and Apple Support tickets and I'm waiting ...

Thanks for the assistance!

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Paid Professional Plan, but status of my account is still Plus?!?!?
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