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Referring a friend but didn't work

Level 2

I referred a friend and he accepted the invite and registered.  However, when I went to check, it said he was already registered (but I know he had never registered before).  He deleted his account and I went send another invite, but it said I had already invited him.  Any way to fix this?

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Re: Referring a friend but didn't work

Level 2

I should clarify, I went to look for the additional 500mb of space, but again, it noted that he had already signed up, and he knows he had never signed up before today.

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Re: Referring a friend but didn't work

Level 2

It seems like when he accepted the invite, it didn't take, and when he registered, it negated his "new registry."

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Re: Referring a friend but didn't work

Dropboxer
Hey @jtduford, thanks for referring your friends & colleagues to Dropbox! Rest assured that I’m here to help you out on your inquiry as much as I can. 
 
For starters, you may have a look at your Account tab online (under Plan) to check back on the space you’ve earned by asking your friends to join Dropbox. All you have to do is click View all earned space under the Earn more space section. > Check the Bonus type column. For any space bonus listed as Referral, you'll see the status of the referral under Space earned. The space credited to your account should depend on each referral status there. 
 
In any event, I’ve also created a support request on our system on your behalf & once you get back in touch with me there, I’ll make sure to look into that with you a bit more closely, according to the info I have on file for your account on my tools. 
 
Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you more asap. Looking forward to hearing from you & I hope that my message has been- even slightly- helpful to you! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Referring a friend but didn't work

Same thing - I sent out a link to folders and files to a friend who didn't use DropBox before, who accepted it this morning, but neither of us got the extra 500mb. Can you please help me? 

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Re: Referring a friend but didn't work

Super User II

@girlwithnoname wrote:

I sent out a link to folders and files to a friend 


Sending an invite to a shared folder or a link to a file or folder does not earn bonus space. You have to invite them to create an account using your referrals; either by giving them your referral link or by you sending them a referral. Bonus space is not earned simply by sharing.

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Referring a friend but didn't work
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