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Level 2

Resending a referral

Can a referral that was sent years ago but the referred person never downloaded dropbox, be resent to that person.  It was so long ago that the email would never be found.

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Dropboxer
Dropboxer

Re: Resending a referral

Have them check the spam folder on their account, but if it isn’t there, have them create an account under the same email you invited them with.
 
If there are any issues with the referral space not being granted to your and their account, let me know!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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10 Replies
Dropboxer
Dropboxer

Re: Resending a referral

Hi there, if the referral is still on your account, which you can see from here, it would still apply if they then created a Dropbox account, even without your referral link.
 
Let me know what you find out on that page, and if the referral is still showing up on that page!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: Resending a referral

It does show up as an invitation sent.  But I thought the dropbox had to be downloaded from the invitation so both of us would get extra space.  Thank you for replying.

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Dropboxer
Dropboxer

Re: Resending a referral

You can always resend the referral to that user so they can see the invitation link that way!




Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: Resending a referral

I keep clicking on the referral to resend but nothing happens.

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Dropboxer
Dropboxer

Re: Resending a referral

Have them check the spam folder on their account, but if it isn’t there, have them create an account under the same email you invited them with.
 
If there are any issues with the referral space not being granted to your and their account, let me know!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Level 2

Re: Resending a referral

The invite was sent in 2012.  Sure it's long gone.  So are you saying that if she downloads dropbox under the email address I sent the invite to, we'll both still get the extra space?

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Dropboxer
Dropboxer

Re: Resending a referral

That’s right, the invite is just an easy way to get an account created, but the system knows if that email address in general has a potential invite associated with it.



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: Resending a referral

this is a lie... had a friend who did this.... referral status says invitation was not accepted and that they are "already using dropbox, sorry."

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Dropboxer
Dropboxer

Re: Resending a referral

Hi @gabebernal, that message occurs when a referral was sent to an email address which already has a Dropbox account, so you can’t refer them if they have an existing account.



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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