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Space used largely differs from PC to Website

Level 2

Hello,

 

I am trying to clean up used space, but I can't get Dropbox to calculate the used space correctly. In Windows, on two different computers, the used space is exactly the same, 2,84 GB. Even when I show system and hidden files in Windows, the used space remains the same.

On the web, I can see that used space is 6,79 GB !!

I have permanently deleted everything in the deleted files folder.

Dropbox seems to be miscalculating the used space, but how to correct the situation ?

5 Replies

Re: Space used largely differs from PC to Website

Dropboxer
Hey @ricke666
 
Initially, I just wanted to mention that deleted and permanently deleted files don't count against your storage quota and permanently deleting files once they’ve been deleted won't free up additional space in your Dropbox.
 
Having said that, could you please first ensure that the desktop app is running and send me a screenshot (excluding personal info) of what the Dropbox icon that’s next to your desktop’s clock reads when you hover over it?
 
Thanks in advance!



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Space used largely differs from PC to Website

Level 2

Hello, I am reading on different variants of this question that often, it is Windows that is not counting the space correctly. I installed a Treesize software to scan space uage of each folder and definitely there is more space used that what Windows reports at root. I will work on a few space-consuming folders (move them out of dropbox) and see if reported space usage varies.

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Re: Space used largely differs from PC to Website

Dropboxer
No problem, @ricke666. Let me know if you need any further assistance or if you have any other questions! grinning face with smiling eyes



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Space used largely differs from PC to Website

Level 2

Hello, I confirm that I have been able to clear much of the used space using Treesize. Windows does NOT report correctly the used space, either by selecting the root Dropbox folder, or by seleecting all subfolders in it...

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Re: Space used largely differs from PC to Website

Dropboxer

Thanks for keeping me in the loop, @ricke666!

If you have any other questions in the future, don't hesitate to get back to us. In the meantime, have a wonderful day ahead! grinning face




Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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