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Level 3

Too many files Please use desktop application

Why is there such a limitation using the web client for moving folders with large amount of files?

I would like to move some folders from my business acount to a new folder though the web client in order to avoid re-uploading 50gb of data though my desktop client.

I get this error "Too many files, please use desktop application"  which is really really frustrutating.

I decided to use dropbox business in order to be more flexible and limitations like these are just unacceptable. Such features ought to be provided error-free if you want dropbox to be used by professionals.

 

 

5 Replies
Super User II

Re: Too many files Please use desktop application

The limitation is, I believe, 10,000 files. It is there for data integrity reasons. 

The only other work around is to do the move in smaller chunks. 


 


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Level 3

Re: Too many files Please use desktop application

Can you please provide me with a link or faq article about the exact number of files before the limitation takes place?

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Dropboxer

Re: Too many files Please use desktop application

Hey there (@TasGeorg), to elaborate a bit on Mark’s hints, it would be worth noting that there could be an issue unsharing when your folder is particularly large because the operation would take too long to complete over a normal web request. For that reason (& because your data integrity is our main priority), we usually advise utilizing our desktop application for larger file transfers or if you’d like to re-arrange your folder structure. For the time being, I was able to dig a bit deeper on our resources & I can confirm that there’s a 10,000 files limit for file transfers on our website. 
 
I understand that this may not be ideal to you & I’ve made a brief note of your comments to our specialized technicians for future iterations. I hope that this helps- even slightly- & I’m always here if you’d like to discuss possible workarounds or you’d like to share your thoughts. Thanks for choosing Dropbox & I’m wishing you a lovely Friday ahead! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 3

Re: Too many files Please use desktop application

Hi there (@Jane). Unfortunatelly this is not the kind of support I was looking when I decided to subscribe for dropbox business.

I really cannot accept as a sollution to reorganize locally my folders and wait for the dropbox app to re upload everything when the data is already on the dropbox servers. 

Even if the process takes too long, there should be a function for the administrator to issue such time_intensive tasks from the web platform and as long as they are completed, as simple notice from dropbox services would be more than enough.

Currently I have 1.2m files on the business dropbox account. It could easily be 5 or 10m files. Your answer simply is not acceptable.  I will definately reconsider maintaining my db account.

 

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Dropboxer

Re: Too many files Please use desktop application

I wish I could offer you a solution that’s an exact match to your current needs @TasGeorg. I personally aim to create a positive experience from our interaction, as I’d like you to make the most out of Dropbox. For that reason, I’ve made sure to note down your thoughts & feedback as a feature request to our team specialists for future iterations. 
 
I believe you’re the Business account’s team admin (meaning that I deduced that from your last comment) & I understand your need to have more tools at your disposal when re-arranging items in bulk. The end goal should be making you more productive effortlessly, as your time is equally important to us, too. 
 
Rest assured that your voice is heard via the Community; your comments are extremely valuable as we're always looking for ways to improve & your posts here help us better understand your needs. 
 
Thanks again for using Dropbox & joining the conversation on our Forum! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


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