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White Space Conflict

Level 2

I keep getting extra folders created labeled White Space Conflict

how can I get this to stop?

yes, I have reviewed the thread https://www.dropboxforum.com/hc/en-us/community/posts/203280795-How-to-erase-White-Space-Conflict-fo...

thanks

12 Replies

Re: White Space Conflict

Community Manager
Community Manager

Hi Peter

Have you read this help article https://help.dropbox.com/syncing-uploads/white-space-conflict ?

Let me know if this helps.




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: White Space Conflict

Level 2

Yes Ed, I did read that before I made my post.

I do understand how to fix the mess the Dropbox software creates, I have done it several times.

My question: How can I prevent this from happening? Better yet, will Dropbox repair the bug in their software?

Thanks.

 

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Re: White Space Conflict

Community Manager
Community Manager

Perhaps the best is to avoid saving files with the same name. You can add _ or - or number it if they have to follow some logic, example:

filename_a
filename_b

or

filename_1
filename_2




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: White Space Conflict

Level 2

Ed: that is not a very practical method considering the company wide long standing file naming conventions, we use spaces, and thousands of files getting changed and updated daily.

If there is something I can do in the software settings I would like to know.

Ed: What is your title "dropboxer"? Do you work for dropbox or are you a real user?

thanks, Peter

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Re: White Space Conflict

Level 2

crickets

 

The situation has gotten worse. this morning I found 25 GB of files and folders all labeled (White Space Conflict). pure trash. I deleted them all from my dropbox folder on my primary computer.

I did the same on my home computer...

I cleaned it out a few days ago. This floods my bandwidth at home and in the office, and it fills the folders.

If I can't get help I am going to have to quite using the sync tool on all of my computers.

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Re: White Space Conflict

Level 2

Ed:

re:https://help.dropbox.com/syncing-uploads/white-space-conflict
=== it really does not say much at all ===
What's a white space conflict?

If two files with almost the exact same name exist in the same folder of your Dropbox, but the only difference is an extra space in the name of the file, a white space conflict will occur. Dropbox would rather be extra careful about saving your file if the file name is not identical in any way, so it will create a copy of the file rather than replace the existing file. The most recently changed copy will be appended with "white space conflict".

To reconcile the conflict, either rename the conflicted file to something unique, or make sure you avoid renaming the file with an extra space or character the next time you save the file.

=========

not very helpful. We should be able to use any file name we choose. period. your software "thinks" there is an error, but there is None. Just save the file with the Same Name...

file names are often generated by the User Software. It Works. Dropbox is the problem.

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Re: White Space Conflict

Community Manager
Community Manager

Hi Peter

Apologies for the delay. I suggest you open a ticket with our support team on www.dropbox.com/support including details of the issue and filenames so they can assist you further. 

Thanks and apologies again!




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: White Space Conflict

Level 2

done, support ticket submitted.

I don't know what file names you have problems with.

Currently, on this machine, in my dropbox folder I have 29 files, and 8 folders (containing 448 items) that have (White Space Conflict) appended. ... 8,752 items, totaling 2.7 GB...

I provided a link to this thread. I have no idea what else I can provide.

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Re: White Space Conflict

Level 2

I got a autoreply from dropbox support. Ticket #4349709: DB: White Space Conflict

I can not sign in with my dropbox email and password. If I change my password then I will have to setup multiple machines over again, I am not a happy person.

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