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free space for invitation

Level 3

I have sent an invitation from [personal information removed for security purposes] to [personal information removed for security purposes] . She has registered already with the invitation, but I did not get the bonus 500Mb space.

Please check.

Thank you.

 

7 Replies

Re: free space for invitation

Dropboxer

Hey there @lugosim  - sorry to hear that!

Can you confirm that:

1. She has also downloaded and installed the desktop app? 

2. Verified the email address that's associated with her Dropbox account? 

For more information on referrals, please visit our Help Center article:

https://www.dropbox.com/help/space/earn-space-referring-friends

For your reference, you can always view all your referral bonuses by logging into the following page and clicking 'View all space earned':

https://www.dropbox.com/account/plan

I hope this helps to some extent and please keep me posted! Oh, note that I removed your personal information from your post for security reasons (I'd suggest avoid doing this in the future as you might end up with a full spam folder on your email address)

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: free space for invitation

Super User II

And just to be clear, you did this by sending a referral, correct? Simply inviting someone to join a shared folder will not earn either of you any additional space. She would had to have joined Dropbox through a referral from you.

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Re: free space for invitation

Level 3

1. She has also downloaded and installed the desktop app? -- YES

2. Verified the email address that's associated with her Dropbox account? -- YES

 
I do not know whether she made any mistake during the registration. The fact is, that she joined and installed the Dropbox according to my invitation.
She installed the app on her Samsung cell, as well.
 
 
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Re: free space for invitation

Dropboxer

I see - thanks for the update @lugosim !

May I reach out to your Dropbox associated email address to have a further look into this with all of my tools available?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: free space for invitation

Level 3

[personal information remved for security reasons]

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Re: free space for invitation

Dropboxer

Thanks for confirming @lugosim!

I've just sent you an email so we can have a look into this. Take a look at my message (ticket with ID: 8935389 ) and we'll take it from there. 

Thanks again!

PS: I removed your email address from your last post for security purposes. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
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Re: free space for invitation

Level 3

OK.

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