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2 BOIXES 1 PAID ONE FREE

2 BOIXES 1 PAID ONE FREE

ABaker981
New member | Level 2

I have had a free bbox for years, it is full. I signed up for a paid subscription unfortunately it was assigned to a new box not my existing box. I am out of space for the old box with plenty of space in the new bow. How do I resolve this dilemma and keep my data?

1 Reply 1

Rich
Super User II

@ABaker981 wrote:

I signed up for a paid subscription unfortunately it was assigned to a new box not my existing box. I am out of space for the old box with plenty of space in the new bow. How do I resolve this dilemma and keep my data?


Use a shared folder between the two accounts and move your data from the free account to the paid account. Once all the data is moved to the paid account. Sign your devices out of the free account and then sign back in with the paid account.

 

Basically, you need to use the paid account going forward. There's no way to transfer the subscription from one account to another.

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    Rich Super User II
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