cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

A PROBLEM WITH A NEW ACCOUNT BEING OVER-QUOTA

A PROBLEM WITH A NEW ACCOUNT BEING OVER-QUOTA

AMER MURAD
Explorer | Level 3

YESTERDAY I SIGNED UP WITH FREE ACCOUNT

BUT WHEN I SIGNED IN IT SAYS Your Dropbox is full and has stopped syncing

ACCTULY I DIDNT UPLOAD ANY FILE HOW CAN I FIX THAT

3 Replies 3

Nancy
Dropbox Staff

Hi @AMER MURAD, welcome to our forum. 

 

What you mention is quite odd indeed; can you please send me a couple of screenshots, so that I can take a look? 

 

More specifically, I’d like you to go here and here, and send me two screenshots of what you see on these two pages. 

 

Let me know when you’re ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

AMER MURAD
Explorer | Level 3

WhatsApp Image 2023-01-02 at 12.57.26.jpgWhatsApp Image 2023-01-02 at 12.57.27.jpg

Mark
Super User II

Have you checked www.dropbox.com/backups ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    AMER MURAD Explorer | Level 3
  • User avatar
    Nancy Dropbox Staff
What do Dropbox user levels mean?