All files deleted but dropbox still full

[lampis]

Hello,

I have deleted all my regular and shared folders, restarted dropbox on all devices, and unlinked and re-linked my account across all devices—but dropbox STILL complains it's full. Does anyone know how to solve this? Anyone from the support team maybe?

[Jay · Accepted solution]

Hi @lampis, thanks for bringing this to our attention.

Is it possible that you have enabled any backups on your account?

This will help me to assist further!

[lampis]

Hi Jay,

Indeed, there was a backup there. After deleting it, I regained all of my space — thank you so much for assisting here!

Lampis

[Jay]

Glad to hear you were able to regain your quota! If you need any further assistance in the future, please let us know.

Enjoy your week!

[Coach MM]

This has been a very helpful exchange. I'm experiencing the same problem but I am concerned about deleting a backup of my entire Dropbox. Is "Backup" a new feature of Dropbox? And as a cloud storage provider, aren't backups automatic? 

Thanks in advance for clearing up my confusion!

[carolebw8]

All files deleted but dropbox still full

[Jay]

Hi @carolebw8, could you check if you have any backups enabled on your account?