cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Am I out of storage? What will happen to all my photos?

Am I out of storage? What will happen to all my photos?

Merry2
Explorer | Level 3

Message saying 2g left on Dropbox what's it mean I'm not tech savvy says files won't be saved,do I have to pay for more storage what will happen to all my photos ?

1 Accepted Solution

Accepted Solutions

Mark
Super User II

@Merry2 wrote:

Hi again hannah

Dropbox just emailed me again saying I've used  80% of space and requesting me to update my plan and I need to make a payment,shall I ignore this.

Regards merry 


As long as you are not over quota you are fine - just keep an eye on it 🙂


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

19 Replies 19

Walter
Dropbox Staff

Hey there @Merry2 - thanks for using Dropbox and welcome to our Community!

 

Can you clarify where exactly you're getting this message? Is it In the app or on the website somewhere or in an email notification? 

 

Also, can you take a look at your plan tab and let me know what it reports in regards to your quota?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Merry2
Explorer | Level 3
Hi, I got this message through an email on my phone,it says I have used 1.6 gb out of 2gb and my files will not synch up shortly,something about space? I have no idea,will I lose all my photos.what domi do how do I make space without losing my stuff.

Megan
Dropbox Staff

Hi @Merry2, sorry to jump in here! 

 

That email must have been an indication that you're slowly reaching your allocated quota.

 

You can see more about the content that's taking up space in your Dropbox account here

 

In order to make up space for your account, you'd need to remove unwanted content. I hope this helps!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Merry2
Explorer | Level 3

Hi, by remove do you mean delete? Is their anywhere on my phone I can put my stuff? I don't even understand what Dropbox is ?

Hannah
Dropbox Staff

Hey @Merry2, Dropbox is basically a service that stores and syncs your files across your devices.

 

If you're using 1.6 GB out of 2 GB, you have nothing to worry about; your files are safe.

 

If you want to reduce the amount of space you use on Dropbox, you could of course, delete some files.

 

You can save them to your device, before you delete them.

 

And you'd like to earn some bonus space, you can take a look at this page.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Merry2
Explorer | Level 3

Hi hannah,thankyou btwere and how do isave stuff I want to keep?

Hannah
Dropbox Staff

Hey Merry!

 

I linked you some articles in my previous post, but here they are again, for your convenience.

 

If you want to save Dropbox files to your device, follow the steps here:

 

https://help.dropbox.com/installs/export-files-mobile 

 

And if you then want to delete them, follow the steps here:

 

https://help.dropbox.com/delete-restore/delete-files

 

I hope this helps!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Merry2
Explorer | Level 3

Thankyou hannah,I will try this,you're a star,thankyou to others for their help too,I really don't understand all the gargon I can just about text and send an email ,thanks again,marie x

Merry2
Explorer | Level 3

Hi again hannah

Dropbox just emailed me again saying I've used  80% of space and requesting me to update my plan and I need to make a payment,shall I ignore this.

Regards merry 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Crliev Explorer | Level 3
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?