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Can someone help me my subscription is saying it’s not working and to contact Dropbox

Can someone help me my subscription is saying it’s not working and to contact Dropbox

Model girl19988
New member | Level 2

I’m new to this app and not sure how to manage it I am currently subscribed to the 11.99 subscription and I’m trying to download 6 GBS of photos but it’s saying I don’t have enough space so it’s saying to get a subscription which I have but it’s still not working

1 Reply 1

Hannah
Dropbox Staff

Hey @Model girl19988, thanks for reaching out to the Dropbox Community.

 

Can you please clarify what you're trying to do?

 

Are you trying to add the photos to your Dropbox account, or to download them from Dropbox to your device?

 

Can you also send me a screenshot of the error message you're getting, so I can look into it?

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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