cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot Make Files Online-Only On Mac

Cannot Make Files Online-Only On Mac

BenAltizer
New member | Level 2

I am essentially out of space on my computer despite having plenty available in the cloud, and the hundreds of gB's I'm using are taking up space on both my dropbox and my computer itself. When I right-click the file within Finder, there is no option to "make online-only". I have already turned this feature on as well as enabled the extension from the dropbox website. I have also already authorized all the necessary permissions within the macOS settings themselves regarding Finder extensions. Despite this, and multiple restarts amidst days of troubleshooting, I am at an impasse as my workload is backing up and so before I am brutally forced to switch to Google Drive for the foreseeable future, I figured I would try and solve these issues here first. I am on MacOS 10.15.1 (Catalina), and so this is my first culprit. I would love to avoid updating for the time being, although I'm aware this may be the problem. Any advice would be vastly appreciated. Thanks!

14 Replies 14

raf99
New member | Level 2

I'm referring to the Finder extension mentioned earlier in the thread.

Jay
Dropbox Staff

Thanks, could you check the site to see if the option I mentioned is enabled?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

erikbonnie
New member | Level 2

I am also having the same issue despite troubleshooting a whole bunch of different fixes. I am Mac OS 13.4.  I have deselected all files under Selective Sync. I have selected "online only" for individual folders and files (and nothing happens, they don't switch to online only). I've made all new files "online only."  I am at wits end. 

Hannah
Dropbox Staff

Hey @erikbonnie, sorry to hear about this.

 

Have you checked your account settings, to make sure that the Dropbox system extension is enabled?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

erikbonnie
New member | Level 2

Mac Support helped me figure out how to address the issue. 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    erikbonnie New member | Level 2
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Jay Dropbox Staff
  • User avatar
    raf99 New member | Level 2
What do Dropbox user levels mean?