Cannot view size of Vault or any folders within it using Web interface.

[Mace68]

I cannot view size of my Vault, as calculate size doesn't seem to be an option for it when displaying "All Files", and I only get the following when trying to calculate any folder sizes within the Vault (the folder in the example is not large at all).

[Jay]

Hi @, thanks for bringing this to our attention.

Do you have the Dropbox desktop application installed? 

Are you able to view the size of the Vault from Explorer/Finder when the Vault folder is mounted?

This will help me to assist further!

[Mace68]

I use Linux so unfortunately my Dropbox client is lacking in many features including Vault sync.

[Megan]

Hi @Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

If so, does it display the same message? 

[Mace68]

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@Megan wrote:

Hi @Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

If so, does it display the same message? 

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Yes, same message in Chromium 107.0.5304.121 as in Firefox 107.0.1

[Nancy]

Hi @Mace68, sorry for jumping in to this thread.

Is it OK if we open a ticket for you? That’ll help us investigate this further.

Let me know.

[Mace68]

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@Nancy wrote:

Hi @Mace68, sorry for jumping in to this thread.

Is it OK if we open a ticket for you? That’ll help us investigate this further.

Let me know.

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Sure that would be fine, thank you.

[Megan]

Hey @Mace68, happy Friday! 

You've got an email!