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Capacity Limit Messages

Capacity Limit Messages

Dan-1
Explorer | Level 4

Hi! A first timer here. 

I get messages about exceeding storage capacity of 2 gig.  My computer shows only 1.35 GB used.  The Dropbox site shows 2.8 GB.  Not sure why the big difference.  But poking around the site shows 1.35 GB on something called USB Disk.  Not sure if these are my main files stored or Dropbox is backing up information.  I don't need/want back up nor have I asked Drop Box to back up any files.  The site gives me the option of deleting this USB Disk.

 

So my question is, if I delete this USB Disk, will it restore my capacity and start synching again.  Or will it delete all my stored files?

 

Thanks for your help

Dan

3 Replies 3

Hannah
Dropbox Staff

Hey @Dan-1, welcome to our Community!

 

Would you mind sending me a screenshot of where you see that your space is taken up by your USB disk content?

 

Do you see that in your backups page?

 

If so, you're definitely okay to delete the backup from your account, it won't affect the rest of your Dropbox files.

 

But I would suggest you turn off the backup feature first, before deleting it.

 

Let me know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Dan-1
Explorer | Level 4

Thanks Hannah.  Yes, the message was coming through the Backups page.  I have deleted the backups.  Hope the synch will now be restored since I will be well below the 2Gb capacity.

Dan

Hannah
Dropbox Staff

Sounds good, Dan, I'm glad to see you've figured this out.

 

If you need anything else, make sure to let us know.

 

Have a great weekend and a happy new year!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Dan-1 Explorer | Level 4
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