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Change to my dropbox

Change to my dropbox

SindyS
Explorer | Level 3
Hi I am new to Dropbox. Downloaded app last week and uploaded all my photos from my iPhone. I also upgraded to Dropbox Plus for more stirage.
Today I wanted to download Dropbox to my computer so my photos would also be available on Dropbox on my computer but when I downloaded it and went into it, it was empty.
Checked app on iPhone and it was also the same apart from some videos and also shows me as having the Basic package although when I select upgrade it tells me I already have Dropbox plus.
Not sure what I have done wrong?
Can anyone help please?
Thank you
6 Replies 6

Walter
Dropbox Staff

Hey @SindyS, sorry to hear about this.

 

Could you please try restoring your purchases as outlined here and let me know how it goes?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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SindyS
Explorer | Level 3
Hi Walter
Thank you. Just tried to restore and I got this failure message:
Unable to Restore Purchases
The operation couldn't be completed
(NSURLErrorDomain error 409.)

Walter
Dropbox Staff

Thanks for the update @SindyS 

 

May we reach out via email to have a further look internally at this point? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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SindyS
Explorer | Level 3

Walter 
Yes, for sure my email: 
[removed per Community Guidelines]

Jay
Dropbox Staff

Hi @SindyS, I've sent you an email, please could you reply to it as soon as possible!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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SindyS
Explorer | Level 3
Hi Jay
I’ve responded to your email
Let me know if you’ve received my response - responded yesterday
Thanks
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    SindyS Explorer | Level 3
  • User avatar
    Jay Dropbox Staff
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    Walter Dropbox Staff
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