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Data can no longer be synced to due to being overquota

Data can no longer be synced to due to being overquota

ruka
Helpful | Level 5
Go to solution

I am Japanese
I'm using translation, so I'm sorry if there are incorrect expressions.
I would be happy if you could forgive me.
Please help me as I am in great trouble

 

Exceeded data capacity

Please free up space

Although it is stated that
Almost no data are currently available.

 

The administrator is separate and entrusts the organization etc. to that person.

As a result, data cannot be exchanged as an adverse effect,

I have corrupted my data.

I am very in trouble.

I'm using the data in my team, but other people are using it normally.

 

What is the appropriate way to deal with it?
Although there was similar support content,

I can't bother you any more because of the nature of my work.
I asked a question because I could not decide whether it was okay to do it as written.

thank you.

postscript
I am using window 11.
Not used because it could not be linked with the smartphone version

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Could you attach a screenshot showing the error you're getting when clicking Manage Backups?

 

What happens if you delete the backup from this page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Jay
Dropbox Staff
Go to solution

Hi @ruka, thanks for bringing this to our attention.

 

It sounds like your account is overquota, which is preventing you from syncing.

 

Could you check to see if you have Dropbox Backup enabled on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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ruka
Helpful | Level 5
Go to solution

Thank you very much for your kind response.
How to check the function called dropbox backup
I didn't really understand.
What I can think of now is that it may be the cause that I could not download it to my computer.

Jay
Dropbox Staff
Go to solution

You can check if it's enabled, and then disable it, using these steps.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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ruka
Helpful | Level 5
Go to solution

thank you for your support

I was able to get to the basic settings tab, but no matter where I look, there is
Backup tab not found

Instead
There was a notation that automatically backs up in the nine dots on the upper left of the homepage.

from the information received
Click the Backup tab.
Click Manage Backups.

This item cannot be found.

Jay
Dropbox Staff
Go to solution

Could you attach a screenshot showing the error you're getting when clicking Manage Backups?

 

What happens if you delete the backup from this page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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ruka
Helpful | Level 5
Go to solution

Thank you for your kind attention.

Notated
From this page you can go to management,
I opened it
Before I knew it (unintentionally), I found out that I had registered something from my smartphone device.
When I deleted this backup, there was free space and everything was resolved.


Jay, I wish you all the best in your future endeavors.

Thank you, from the bottom of my heart.
ruka

Jay
Dropbox Staff
Go to solution

I'm glad to have helped out! If you need any further assistance in the future, please let me know.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    ruka Helpful | Level 5
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