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Difference between Storage on my computer and Storage indicated in DropBox.com

Difference between Storage on my computer and Storage indicated in DropBox.com

David_France
Explorer | Level 4

Hi,

(Sorry for my english)

1 - How to explain that i only have a total of 42,5Mb on y computer (also visible on Dropbox.com)

> But my Drobox account indication is 1,78Gb on 2,5Gb

> I Can't see more files than the 42,5Mb already synchronised  (Except in "recent activities")

> Maybe i cliked on "save on Dropbox" once with an external USB Key drive >> How to delete all of theses saved files ? Where can i see theses saved files?

 

I Use Dropbox on Mac (MacOs High Sierra 10.13.6 / And Macos ElCaptain 10.11.6)

Can you help me with that ?

 

4 Replies 4

Megan
Dropbox Staff

Hi @David_France, let's jump right into this! 

 

As a first step, and in order for us to resolve the storage difference you mentioned, can you send me a screenshot of your account's quota, as it's being reported on your plan page online

 

Also, just to clarify since you mentioned the USB key drive, could you also check your Backup page, and let me know if you see anything there? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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David_France
Explorer | Level 4

Hi,

Thanks for your response

1 - Here the Screenshot:

Capture.PNG

2 -Oups >> I dont find any "Backup page" or i dont know how to access it. (Your link give access to my plan page) > Cant ssee any backup link or page

 

David_France
Explorer | Level 4

Ohhhh, i found it !!!

I found the backup files. I just have to delete it and everything is gonna be OK.

> its the first time i saw this backup feature likned to my Dropbox.

 

Thanks for your help !!

 

Backup.PNG

Megan
Dropbox Staff

Any time @David_France!

 

If you need anything else, we'll be one post away. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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