DropBox Maxed out even though it's not

sofianehamouda · ‎08-11-2022

Hi team,
Dropbox is showing that my account is maxed out. when I look into the folder on the App and Online , i see only about 300MB worth of files ?
any idea why ?

Jay · ‎08-11-2022

Hi @sofianehamouda, thanks for messaging the Community.

Could you try checking to see if you have any backups on your account?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Heidi Q. · ‎08-12-2022

I have the same problem and I don't have any backups.

Megan · ‎08-12-2022

Hey @Heidi Q., how are you today?

Could you send me a screenshot of what your plan page reports?

Also, do you have any contact that has been shared with you?

Let me know more, and we'll take it from there!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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DropBox Maxed out even though it's not

DropBox Maxed out even though it's not

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