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Dropbox Basic Storage and backups

Dropbox Basic Storage and backups

MB60
Explorer | Level 4
Hi. I am trying to help a friend with a Basic account who has run out of storage. I can see that Intenso has backed up his files on Dropbox but don’t know how to remove them safely without the files being removed elsewhere from his devices. Can anyone help please? TIA
5 Replies 5

Jay
Dropbox Staff

Hi @MB60, thanks for bringing this to our attention.

 

As it sounds like you're referring to an external drive backup, they can disable it by following these steps while logged into their account.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MB60
Explorer | Level 4
Many thanks for your quick and helpful response Jay.
Martine

Jay
Dropbox Staff

No worries, glad to have helped out. Were they able to get the backup removed from their account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MB60
Explorer | Level 4
Hi.
I’ve forwarded your email but don’t know that they’ve applied it yet. No doubt I’ll be back if we’re still having problems! Thanks.

Jay
Dropbox Staff

Thanks, keep me updated if they need any help!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    MB60 Explorer | Level 4
What do Dropbox user levels mean?