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Dropbox Plus trial has ended and my previous storage size hasn't been returned to me

Dropbox Plus trial has ended and my previous storage size hasn't been returned to me

IanKinder
Helpful | Level 5
Go to solution

I took out the trial and decided to cancel at the end. I had 20GB prior to the trial and now they've put me on 2GB. How do I get my 20GB space back! I'd earned this by referrals etc and wouldn't have started the trial if I knew this would have been the outcome. It certainly wasn't mentioned when they signed me up. I'm now have great operational issues as my folder is now oversize and I don't want to loose my data inside my Previous 20GB area.

 

Help!

 

1 Accepted Solution

Accepted Solutions

IanKinder
Helpful | Level 5
Go to solution

It was showing only 2GB yesterday, however it's now back to the previous 16.7GB limit (the 20GB was a guestimate, sorry).

 

All sorted now thanks!

 

View solution in original post

3 Replies 3

Hannah
Dropbox Staff
Go to solution

Hey @IanKinder, thanks for reaching out to the Dropbox Community.

 

Generally, referral space is permanent and it doesn't get removed, even if your account gets upgraded/downgraded, but you can only earn up to 16 GB from referrals.

 

That being said, can you check the plan tab in your account settings and let us know how much space it reports? 

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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IanKinder
Helpful | Level 5
Go to solution

It was showing only 2GB yesterday, however it's now back to the previous 16.7GB limit (the 20GB was a guestimate, sorry).

 

All sorted now thanks!

 

Hannah
Dropbox Staff
Go to solution

No worries, Ian! I'm happy to see that this is resolved for you now.

 

If you need anything else, just let us know. 

 

Have a great week ahead!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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