cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
The Dropbox Community is looking for feedback from you! Sign up to be a part of our customer panel here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Storage decrease

Dropbox Storage decrease

BarnabY_be
New member | Level 2

Hello to all,

Here are the facts: in July, my Dropbox basic package was upgraded to Dropbox Plus without me wanting it. I saw this operation and I stopped this package.

The plan expired in August and now I receive an email from Dropbox telling me that the storage limit will be reduced from 2TB to 2GB. The problem here is that I had accumulated 5.5GB of storage space.

I have read that some storage extensions have a time limit, but that was not the case here. I would like to make sure that I get the 5.5 GB of storage back. How can I be sure?

Thank you for your assistance.

 

2 Replies 2

Rich
Super User II

@BarnabY_be wrote:

... I receive an email from Dropbox telling me that the storage limit will be reduced from 2TB to 2GB. The problem here is that I had accumulated 5.5GB of storage space.


Whatever space you had before the upgrade, you'll have when the account is downgraded at the end of the current billing period.

BarnabY_be
New member | Level 2

This is what I hope for, but the message we receive from Dropbox is quite confusing.
Thanks for the answer.

Who's talking

Top contributors to this post

  • User avatar
    BarnabY_be New member | Level 2
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
Need more support?