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Dropbox accounts linked and out of storage space

Dropbox accounts linked and out of storage space

DeniseA
New member | Level 2

I have a person Dropbox and and I have access to a paid work Dropbox that have linked and now I am out of storage space. I work from home so I use the same computer but different email addresses for these accounts.  I would like to unlink the accounts so that I can upload again.

4 Replies 4

DeniseA
New member | Level 2

It does not show any linked accounts in my settings.... so I am not sure why it is not letting me upload and says I need more storage.  The paid work account has plenty of storage left but I am not able to upload more.  Why????

Walter
Dropbox Staff

Hey @DeniseA, thanks for using Dropbox and welcome to the Community!
 

It sounds like you're trying to add a shared folder to your personal account which would be putting it over its quota since those are taking up space on all accounts that are members of the share. 

 

Have you tried logging into your work account and using that instead?

 

Let me know how you get on. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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DeniseA
New member | Level 2

I am logged into my work account and I keep getting these messages on my work account.  And, when I go to settings on my work account, there is no other account listed as linked.  That is what is perplexing. 

Walter
Dropbox Staff

What's shown in your plan tab exactly @DeniseA?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    DeniseA New member | Level 2
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