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Dropbox allegedly full, but there should be 0 Bytes used.

Dropbox allegedly full, but there should be 0 Bytes used.

Kai-Andreas Degen
Explorer | Level 3

I deleted everything in my Dropbox, both locally and remotely. I have revoked all file and folder shares. I have removed all files shared with me and revoked and cancelled all shares given to me. I have deleted everything I ever had access to through shares. I have permanently deleted all recoverable files and folders. As I understand it, my Dropbox should now be completely empty. There are no "backups" activated. Backup Space: 0. Where are the alleged 9.83 GB of files, that are said to use up my basic storage volume of currently 6.45 GB? And what do these 9.83 GB consist of? 


7 Replies 7

Nancy
Dropbox Staff

Sorry to hear you’re having this issue, @Kai-Andreas Degen.

 

Can you please clarify for me whether you had Dropbox Backup enabled on your device at any point? 

 

Also, I’d like you send me a screenshot of what you see here

 

Let me know when you have more updates!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Kai-Andreas Degen
Explorer | Level 3

Hi, there were no backups enabled.

Megan
Dropbox Staff

Hi @Kai-Andreas Degen, since you mentioned that all of your shared content, along with your Backups have already been removed, let's try one more thing. 

 

Can you try to check for any content and delete folders within the following link: https://www.dropbox.com/backups/PC ?

 

If the issue remains, don't hesitate to let me know! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Kai-Andreas Degen
Explorer | Level 3

KaiAndreasDegen_0-1681291093662.png

 

<quote>Can you try to check for any content and delete folders within the following link: https://www.dropbox.com/backups/PC ?</quote>

 

=>No, this doesnt work:

KaiAndreasDegen_0-1681291360710.png

 

 

 

Megan
Dropbox Staff

I see, thanks for letting me know! 

 

In this case, can I send you an email, please @Kai-Andreas Degen


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Kai-Andreas Degen
Explorer | Level 3

@megan Of course you can send me an e-mail. Thanks for trying to help me :o)

 

Regards, Kai

Megan
Dropbox Staff

Just sent you the email, Kai.

 

Reply back to me, and we'll take it from there, cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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