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Dropbox full after deleting files and back up

Dropbox full after deleting files and back up

Nate_Fzt
Explorer | Level 4
Go to solution

Hi,

My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have represents only 40 Mo of my storage, and I also ckecked my backups and I don't one.

Do you have an idea of how can I restore the availability of my storage ?

 

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Could you try clicking on deleted backups and permanently delete any files or folders that might come up @Nate_Fzt ?

 

This should help get your space back. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

15 Replies 15

Walter
Dropbox Staff
Go to solution

Hey @Nate_Fzt, thanks for using Dropbox and welcome to the Community! 

 

Could you please let us know what exactly is reported in your plan tab in regards to your quota?

 

Also, do you see any files or folders taking up space on your homepage or your backups page?

 

Let us know what you find!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Nate_Fzt
Explorer | Level 4
Go to solution

Here are some screenshots of what you asked. Hope it will help, because I don't understand where are those 2 Go of files...

Capture d’écran 2023-04-20 114643.pngCapture d’écran 2023-04-20 114704.pngCapture d’écran 2023-04-20 114719.png

Walter
Dropbox Staff
Go to solution

Could you try clicking on deleted backups and permanently delete any files or folders that might come up @Nate_Fzt ?

 

This should help get your space back. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Nate_Fzt
Explorer | Level 4
Go to solution

Thank you so much ! Indeed, it was my deleted computer save that was taking all my storage !

Not applicable
Go to solution
I have the same issue. I clicked on deleted backups and permanently deleted all unnecessary files and folders. Yet, no change in storage capacity. I also read that is takes 8 hours for the system to recycle. However, it’s going day 2. Any ideas?

Megan
Dropbox Staff
Go to solution

Hi @anonymous, I hope you're doing well! 

 

Have you checked, and made sure there are no shared folders, taking up space in your account? If you did, then feel free to also follow the steps our Community Manager, Emmet provided here

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Not applicable
Go to solution
I have no shared folders and all backups were deleted. Account storage space has not changed.

I need to know what your screens show.

Megan
Dropbox Staff
Go to solution

Hi @anonymous, can you send me a screenshot of your plan page, and what you see there in regards to the account's storage? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Not applicable
Go to solution
My screen shows 2.4 GB of 3.4 GB. I am no where near that capacity. Do you have access to verify what your screens show?
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Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
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    Arlyne Salcedo New member | Level 2
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    Megan Dropbox Staff
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    Jo schwartz New member | Level 2
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    anonymous Not applicable
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