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Dropbox is a quarter full but tells me I'm out of space

Dropbox is a quarter full but tells me I'm out of space

pippistrellina
New member | Level 2

My dropbox is only a quarter full but tells me I am out of storage space. I have never used it for backups and have permanently deleted everything that was in the 'deleted items'. There are no other files on my homepage.

 

I have a 2GB account and am using only 500MB.

 

Thanks for your help!

 

Screen Shot 2023-04-28 at 11.50.54 am.png

3 Replies 3

Rich
Super User II

@pippistrellina wrote:

My dropbox is only a quarter full but tells me I am out of storage space. I have never used it for backups ...


Have you actually checked your Backups page?

pippistrellina
New member | Level 2

Screen Shot 2023-04-28 at 2.25.29 pm.png

Hannah
Dropbox Staff

Thanks for reaching out to us, @pippistrellina.

 

This is quite strange indeed. 

 

Can you please send us a screenshot of what your plan tab reports?

 

Did you also receive an email about your space?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    pippistrellina New member | Level 2
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    Rich Super User II
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