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Dropbox is full and has stopped syncing

Dropbox is full and has stopped syncing

Aladons
New member | Level 2
Go to solution

I have only some folders and files that are all 14MB but I'm getting this error message:  Review asap: your Dropbox is full and has stopped syncing. Upgrade for up to 3 TB (3000 GB) of space.

How could this be please?

I need help. Thank you.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @Aladons, thanks for bringing this to our attention.

 

Could you check this page to see if you've enabled the Dropbox Backup feature?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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View solution in original post

4 Replies 4

Jay
Dropbox Staff
Go to solution

Hi @Aladons, thanks for bringing this to our attention.

 

Could you check this page to see if you've enabled the Dropbox Backup feature?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Aladons
New member | Level 2
Go to solution

Hello Jay,

Thank yo u very much for your prompt response. I use the web version and not the desktop app. I checked and saw this. Please should I delete the PC? I don't see anywhere to disable the backup.

Thank you.

Aladons_0-1679478566545.png

 

Aladons
New member | Level 2
Go to solution

Hello Jay,

I reinstalled Dropbox desktop app and was able to stop synchronization and the my Dropbox now has 14.01 MB of 2 GB used.

Thank you very much for your kind assistance.

Kind regards,

 

 

 

Jay
Dropbox Staff
Go to solution

No worries, glad to hear you were able to resolve the issue! If you have any further queries in the future, feel free to message back.

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Aladons New member | Level 2
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