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Dropbox is full

Dropbox is full

GedC
Explorer | Level 4
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Hi guys
A bit of help if you could please
My Dropbox is now full and I’m being asked to buy more space
I mainly use it to send multiple images to models after photo shoots and once they’ve downloaded what they want I then delete the folder after a while
I hadn’t realised that the shared folders were taking up my space as well,so I now have many shared folders that are clogging up the space
I’ve tried to delete them but nothing seems to be happening…..how do I get rid of all these folders to free up space?
1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Thanks for the screenshot, @GedC.

 

Your space should be freed up on our site immediately after removing your access from the folders.

 

Can you please check if there are still any folders in your "Shared" tab here?

 

And you can use the steps here to remove your access from the folders.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Mark
Super User II
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Hi @GedC 

 

Basically anything at www.dropbox.com/home and www.dropbox.com/backups uses up space. So to get space back you need to remove things from there. 


 


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GedC
Explorer | Level 4
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Hi Mark
Thanks for that…..I’m away from my computer at the moment but I’ll look into that and let you know

GedC
Explorer | Level 4
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Hi Mark

Apologies for the delay.....I've been away

 

I seem to be struggling to get rid of things.....I found there were loads of things in the 'Shared' section so I have been going through them and unsharing them....then going to the 'Deleted files' section and permanently deleting those........after doing that it's telling me two different things.....on the one hand it says I'm using 1.8 of 2GB...and on the other hand it says I've used 128% of my limit.......so not sure where to go from here.

Megan
Dropbox Staff
Go to solution

Hi @GedC, happy Monday! 

 

You mentioned that you see two different quota numbers. Can you send me a screenshot of your plan page, in order for me to have a visual of what you see there? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GedC
Explorer | Level 4
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Hi Megan

 

Photo attached to show what I see on the plan page

Most of my plan is taken up with shared files although I had been deleting the original folders

I have deleted quite a lot of these at the weekend.......I looked for additional info and it was suggested they could be held in the cache......will that automatically clear itself out?I read somewhere that it would after 3 days.

 

Ged.DSC_1421.JPG

Hannah
Dropbox Staff
Go to solution

Thanks for the screenshot, @GedC.

 

Your space should be freed up on our site immediately after removing your access from the folders.

 

Can you please check if there are still any folders in your "Shared" tab here?

 

And you can use the steps here to remove your access from the folders.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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GedC
Explorer | Level 4
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Hi Hannah

 

Apologies for the delay......after much deleting I finally seem to have resolved to issue....thanks for your help

 

Regards

 

 

Ged

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    GedC Explorer | Level 4
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    Hannah Dropbox Staff
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    Megan Dropbox Staff
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