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Dropbox is not syncing. Storage is different online than on the app.

Dropbox is not syncing. Storage is different online than on the app.

MaisLousada
New member | Level 2

My dropbox is not syncing. On my web page, says that my dropbox is full, that I´m using 19,57 GB of 2 GB, but in fact I don´t have 1 GB occupated.

3 Replies 3

Re: dropbox is not syncing

Mark
Super User II

Where are you measuring the 1gb of space from? Remember that you can be using space from outside of the Dropbox folder


 


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Re: dropbox is not syncing

MaisLousada
New member | Level 2

I checked my dropbox folder on my laptop, it has about 900mb.

I´m not uploading photos and i´m not using it for any kind of backup.

I only use it for documents, word, excel...

Re: dropbox is not syncing

Megan
Dropboxer

Hi @MaisLousada, welcome to our Community! 

 

Do you use the web to update your account, or the desktop app? 

 

Also, when you visit your plan page you should have a breakdown of the content taking up space to the account. What do you see there? 

 

Keep me posted, and we'll take it from there. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropboxer
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    MaisLousada New member | Level 2
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    Mark Super User II
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