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Dropbox out of space, referrals not counting

Dropbox out of space, referrals not counting

adwfgshndfgr
New member | Level 2

I have ~30gb of space in my free dropbox account. 2gb, plus 28gb of space earned from referrals.

 

Dropbox is now saying that my 2gb of space is full and syncing has stopped.

 

How do I resolve this? I've been using this account for years and have made no changes to it recently to cause this

1 Reply 1

Jay
Dropbox Staff

Hi @adwfgshndfgr, thanks for bringing this to our attention.

 

It wouldn't be possible for you to earn 28 GB of referral quota, since the maximum amount on a free account is 16 GB from 32 individual referrals. Most likely you earned quota through other promotional offers.

 

Regarding the message you're getting, are you able to see your correct quota amount from this page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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