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Dropbox showing storage full but sync file on my laptop properties shows well below plan max

Dropbox showing storage full but sync file on my laptop properties shows well below plan max

sheppy666
Helpful | Level 5
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I received out of storage space messages. I deleted a lot of files and reduced the size of photos. My laptop shows the sync file is less than 1GB but Dropbox web is showing 3.4gb and need to upgrade.

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sheppy666
Helpful | Level 5
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Hi

Thank you for your prompt reply.

 

I found I had manged to backup my outlook pst file  although it is not part of the sync folder on my laptop.

 

Ian

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2 Replies 2

Walter
Dropbox Staff
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Hey @sheppy666, sorry to hear you're having issues with this.

 

Can you please clarify what exactly is reported in your account's plan tab in regards to your quota?

 

Also, do you see any files or folders taking up space on your homepage and your backups page as well?

 

Let me know what you find and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sheppy666
Helpful | Level 5
Go to solution

Hi

Thank you for your prompt reply.

 

I found I had manged to backup my outlook pst file  although it is not part of the sync folder on my laptop.

 

Ian

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    sheppy666 Helpful | Level 5
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    Walter Dropbox Staff
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