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Dropbox shows erroneusly 2261% used space and there should be plenty of space left

Dropbox shows erroneusly 2261% used space and there should be plenty of space left

ttomppa
Explorer | Level 3
Go to solution

Can you please help!

I have used dropbox years and now got message to buy more space. I deleted files and my local folder and dropbox site shows just a fraction of what there should be. 

 

 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @ttomppa, thanks for posting today.

 

Is it possible that you enabled our backup feature at some point? Do you see any info here?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

11 Replies 11

Mark
Super User II
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Hi @ttomppa 

 

What does www.dropbox.com/account/plan show? 

 

Have you got anything still showing at www.dropbox.com/home ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

ttomppa
Explorer | Level 3
Go to solution

Screenshot from 2022-09-06 16-12-56.png

I have files showing on www.dropbox.com/home But they only take 3.3Gb

Hannah
Dropbox Staff
Go to solution

Hey @ttomppa, thanks for posting today.

 

Is it possible that you enabled our backup feature at some point? Do you see any info here?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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ttomppa
Explorer | Level 3
Go to solution

That was it! I don't know how did that happen, but that was taking all that space.

SA32
Explorer | Level 4
Go to solution

חנה שלום.
אני גם נתקל באותה בעיה ועשיתי כפי שכתבת ואין לי שום גיבויים אבל עדיין הבעיה לא נפתרה (רשום לי שניצלתי את כל השטח שלי)
תוכלי בבקשה לעזור לי?

 

Hanna Shalom.
I also have the same problem and I did as you wrote and I don't have any backups but the problem still hasn't been solved (it says that I used all my space)
can you please help me

Hannah
Dropbox Staff
Go to solution

Happy to see we figured it out, @ttomppa! Let us know if you need anything else.

 

As for you, @SA32, did you check your backups page, to see if you have any info there? Is that empty?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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SA32
Explorer | Level 4
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תודה על המענה המהיר.

!בוודאי שבדקתי ואין כרגע שום גיבוי

ולכן אני לא מבין מדוע נגמר לי המקום?

אשמח לעזרה

Hannah
Dropbox Staff
Go to solution

לא בעיה, האם נוכל ליצור איתך קשר בדוא"ל, כדי שנוכל לחקור את זה באופן פנימי?

 

------

 

Not a problem, can we reach out to you via email, so we can investigate on this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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SA32
Explorer | Level 4
Go to solution

תודה האנה!

אשמח מאוד שתיצרו איתי קשר ישיר במייל.

אני פניתי לכמה אנשי מקצוע ולא הצליחו לפתור את הבעיה.

אני בטוח שאתם תצליחו.

תודה רבה!

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    SA32 Explorer | Level 4
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