Re: Dropbox space regressing

mfouesneau · ‎10-09-2023

I get strange warning emails about my Dropbox space regressing to 2GB while I had 17.38GB for over 10 years (through various referrals and special programs).

Can anyone explain what's happening? Should I ignore this notification?

Walter · ‎10-09-2023

Hi there @mfouesneau, welcome to the Community!

Could you please have a look at your plan tab and let us know what's reported in regards to your quota exactly?

Let us know what you find!

Walter
Community Moderator @ Dropbox
dropbox.com/support

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mfouesneau · ‎10-11-2023

Using 16.35 GB of 17.38 GB storage

Walter · ‎10-11-2023

It seems that you're only about a GB below your account's quota limit @mfouesneau

What did the email notification you received mention exactly?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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mfouesneau · ‎10-13-2023

The email (which I do not have anymore) suggested I could not access my data soon unless I reduced usage to 2GB, which is very confusing.

Nancy · ‎10-13-2023

Hey @mfouesneau, sorry to jump in.

For now, it looks like you’re alright (as long as you don’t surpass the 17.38GB showing in your screenshot).

However, if you do get this type of email again, feel free to send us a screenshot here, and we’ll take a look.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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