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Dropbox stats don't add up

Dropbox stats don't add up

Caprice
Helpful | Level 6
Go to solution

Ok, so I have 

Regular Files(3.7GB)
Shared files (3.7GB)
Unused space(23.4GB)
and yet Dropbox is telling me I don't have enough space when I am trying to upload 6GB of files.
 
What's going on??
 
I have refreshed numerous times and yet it remains the same info.
1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @Caprice, is it possible that your device is full, rather than your Dropbox account? 

 

Also, are you certain that your app is connected to the same Dropbox account, as the one you check for space online? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

Mark
Super User II
Go to solution

Have you also checked the Backups section?

www.dropbox.com/backups 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Caprice
Helpful | Level 6
Go to solution

Thanks Mark but I don't have a backup service.

Cheers.

Jay
Dropbox Staff
Go to solution

Hi @Caprice, are you certain you're trying to upload only 6 GB of files, or is it possible there's more data than expected in the attempted upload?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Caprice
Helpful | Level 6
Go to solution

Hi Jay,

I am sure it's 6GB of data as I highlight the files, go to properties and it tells me what the size is.

 

I even tried a smaller amount of files got the same response from DB.

Nancy
Dropbox Staff
Go to solution

Hello from me as well, @Caprice!

 

What you mention sounds indeed quite odd. Is it possible to send me a screenshot of the error message you keep receiving, so that I can have a look? 

 

If you have the desktop app installed on your device, can you try to upload your files from there and let me know if you still face the same issue?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Caprice
Helpful | Level 6
Go to solution

Hi Nancy, 

There was no error message, just showing a red asterisk on the icon and, when opened, saying my Dropbox was full.

Megan
Dropbox Staff
Go to solution

Hi @Caprice, is it possible that your device is full, rather than your Dropbox account? 

 

Also, are you certain that your app is connected to the same Dropbox account, as the one you check for space online? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Caprice
Helpful | Level 6
Go to solution

There is actually a possibility that the drive my Dropbox is on may not have had enough space.

I'll keep an eye out for that next time.

Thanks Megan.

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    Caprice Helpful | Level 6
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    Megan Dropbox Staff
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    Nancy Dropbox Staff
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