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Dropbox storage size changed somehow?

Dropbox storage size changed somehow?

mmakabeh
Explorer | Level 3

I had 4.5 Gig space since the beginning since i brought several people to Dropbox(2.5 Gig). That was my bonus. Now I get a message that my Dropbox is only 2 Gig's and I have 4.5 Gig used. 

Please advise

 

10 Replies 10

Jay
Dropbox Staff

Hi @mmakabeh, thanks for bringing this to our attention.

 

Could you clarify the exact quota visible on this page on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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mmakabeh
Explorer | Level 3

That I went somehow my from free 4.5 Gig's to 2.0 gigs. It says;  that I am out of space and I am using 4.5 gigs of my 2.0 available space. 

Jay
Dropbox Staff

Could you attach or paste a screenshot of the plan page in order to understand what you're looking at?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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mmakabeh
Explorer | Level 3

I have started a thread but cant find anymore 

Please help

I had 4.5 Gig free and now they show only 2.0 gigs. 

Please advise

Walter
Dropbox Staff

Hey @mmakabeh, could you send us a screenshot of your plan tab


Walter
Community Moderator @ Dropbox
dropbox.com/support


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mmakabeh
Explorer | Level 3

I was losing my storage and I had 4.5 Gig. 

I could not update my file's and suddenly I was using 4.5 Gig of my 2.0 gig space. 

I added the extra storage for 2 Tetra out of lack of choice or respond form Dropbox.. But I originally had 4.5 gig due to the fact that i introduced several people and they added dropbox.  So i had 2.0 Gig of standard free plus 2.5 Gig for bonus for bringing new clients. 

I don't have access to the notes because all have changed. 

mmakabeh
Explorer | Level 3

If this information is not clear. Please ask me again to clarify. 

Walter
Dropbox Staff

Do you happen to have another Dropbox account, associated with a different email address of your perhaps @mmakabeh?

 

Also, have you managed to grab a screenshot of your plan tab for us?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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mmakabeh
Explorer | Level 3

No not at this time - no other account .

As I was stressed and lost some of my updates in teh last few days last week. I ended up signing up for am upgrade. 

If you could access my account your will see that i had approx. 4.5 Gigs and the system says I only had 2.0 Gigs of space.. How could that be possible since i had twice as much data in 2.0 storage space??

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    mmakabeh Explorer | Level 3
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