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Dropbox writes me "out of space" but it's not true!!

Dropbox writes me "out of space" but it's not true!!

Nick76
New member | Level 2
Go to solution
Hello everyone!

Suddenly Dropbox wrote to me that my space is full, I checked the folder on my desktop and it only contains 1.88 gigs, not 2! Checking on Dropbox online, I saw that it indicates that I occupy 6 GB out of 2, but I have only inserted files for 1.88 gigabytes! Where are these other files? On the status it tells me that 4 gig files (that were on the desktop) have been uploaded , but they are not inside the Dropbox folder. I also checked on shared files and there is nothing! I can't upload anything anymore!

Can anyone help me? Thank you!
1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @Nick76, thanks for taking the time to write to our Community.

 

Could you take a look at your backups page, to see if there are any backups taking up your space?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Hannah
Dropbox Staff
Go to solution

Hey @Nick76, thanks for taking the time to write to our Community.

 

Could you take a look at your backups page, to see if there are any backups taking up your space?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Nick76
New member | Level 2
Go to solution

Yes, it is absolutely that! I noticed it last night, after writing the post in this forum. Automatic backup was turned on, I didn't notice that. Now everything is fine!

Thanks a lot for the answer!!! 🙂

DakeDrinnon
Helpful | Level 5
Go to solution

I have the eact same problem but my available space occupied even less. I have tried repeatedly nto notify Dropbox but bthe bot cannot even comprehend my problem. I only add photos, it is a private account and I do not share anything. I have screennshots to show but I imagine it would not help since there are others with the same problem and nobody seems to be getting any response

I actually do not need anu mpre spacw and I do not need an u[grade

Screenshot 2023-01-02 3.45.43 PM.png

Nadiaahmar
New member | Level 2
Not sure

ldasilva2
New member | Level 2

Thank you, This solved my problem of storage instantly ! 

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    ldasilva2 New member | Level 2
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    Nadiaahmar New member | Level 2
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    DakeDrinnon Helpful | Level 5
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    Nick76 New member | Level 2
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    Hannah Dropbox Staff
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