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Erroneous "Your Dropbox is full" message

Erroneous "Your Dropbox is full" message

WJ11
New member | Level 2
Go to solution

Dropbox is failing to sync even though my storage usage is far below the 2 GB of Basic. In fact my usage is well below 1 GB (about 0.8 MB to be specific).

1 Accepted Solution

Accepted Solutions

Emmet
Community Manager
Go to solution

We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.  

 

You can find out deleted information on disabling and deleting backups below:

 

If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted. 

When you go to the Backups page and see no content, be sure to check the deleted section, too.

You can download the files from this location if you need to store them locally on your device. 

To clear out the data from the deleted backup, follow these steps:

  1. Navigate to dropbox.com/backup/all
  2. Click on Show deleted backups
  3. Select their backup and click on permanently delete

Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.

If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.

View solution in original post

5 Replies 5

Hannah
Dropbox Staff
Go to solution

Hey @WJ11, thanks for reaching out to our Community.

 

Can you please check your plan tab here, to see what your account is reporting about how much space you're using?

 

Where are you seeing the "your Dropbox is full" message? On your Dropbox desktop app?

 

Would you be able to send me a screenshot of that message?

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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WJ11
New member | Level 2
Go to solution

Copied directly from the Plan tab: "Using 758.2 MB of 2.25 GB"

 

I do not have a screen shot of the error message.

WJ11
New member | Level 2
Go to solution

Message shows at top of https://www.dropbox.com/home and also individual folders. Currently it is not showing in either one of those, but that's been the pattern for some time now. The message may go away fleetingly, but reappears when content (a file) is uploaded to a shared folder, and the file fails to sync.

Please note: the additional (uploaded) files that are causing that to happen are few in number and are very small files of between 140 and 150 KB — KB, not MB or GB — in size.

 

 

Hannah
Dropbox Staff
Go to solution

Thanks for the update here, @WJ11.

 

Could it be possible to grab a screenshot of that the next time it happens?

 

And you can send it to us here, so we can investigate this further.

 

I would really appreciate it!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Emmet
Community Manager
Go to solution

We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.  

 

You can find out deleted information on disabling and deleting backups below:

 

If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted. 

When you go to the Backups page and see no content, be sure to check the deleted section, too.

You can download the files from this location if you need to store them locally on your device. 

To clear out the data from the deleted backup, follow these steps:

  1. Navigate to dropbox.com/backup/all
  2. Click on Show deleted backups
  3. Select their backup and click on permanently delete

Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.

If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.

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Who's talking

Top contributors to this post

  • User avatar
    Emmet Community Manager
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    WJ11 New member | Level 2
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