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Expanded capacity reduced

Expanded capacity reduced

CREED09
Explorer | Level 3
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Hello community!

 

I'm hoping someone can help me fix this error or point me in the right direction. 

Many years ago I down loaded Dropbox and shared it with several friends. My account showed an increase in capacity. I haven't reviewed my capacity since that time when the increases were added to my account. Recently, I was given a notice that my storage was almost full so, naturally curious, I looked at the current capacity and it showed a basic 2gb of storage. My questions are, has anyone had this issue and what were the steps for a positive resolution if any.

Please help, I would like to go back to my previous larger capacity.

 

Sincerely,

P

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@CREED09 wrote:

Recently, I was given a notice that my storage was almost full so, naturally curious, I looked at the current capacity and it showed a basic 2gb of storage.


Are you sure that's not just referring to the space included with your Basic account? Have you looked at your Plan page to see what your actual usage is? Also, your Referrals page will show you any bonus space you've earned, and whether or not it has expired.

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5 Replies 5

Rich
Super User II
Go to solution

@CREED09 wrote:

Recently, I was given a notice that my storage was almost full so, naturally curious, I looked at the current capacity and it showed a basic 2gb of storage.


Are you sure that's not just referring to the space included with your Basic account? Have you looked at your Plan page to see what your actual usage is? Also, your Referrals page will show you any bonus space you've earned, and whether or not it has expired.

MIchelle McM
New member | Level 2
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I had a similar issue. Was using DB for a PTF file share years ago. Started using it again recently. I added very few files and got a message I was at capacity. I deleted a TON of files and it still says I'm at capacity. Not sure how that can be true......

Megan
Dropbox Staff
Go to solution

Hi @MIchelle McM, welcome to our Community! 

 

Could you have a look at what was mentioned in this thread, and specifically what our Community Manager mentioned? 

 

If you still come across any problems after following these steps, let me know! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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drp4positive
New member | Level 2

Hey,

I have the same issues. The standard plan with 2GB applies to my account plus 16GB auf referrals. Look here.Screenshot 2023-08-23 192641.png

But I am still getting mails stating my space is over it´s maximum.

Screenshot 2023-08-23 193435.pngScreenshot 2023-08-23 193912.png

Looks like it is not counting the referral earned space... What can I DO? 

 

Thanks

Jay
Dropbox Staff

HI @drp4positive, technically, the message isn't stating that your account is overquota. 

 

It is saying that you're getting close to your quota limit and running out of storage, which could result in some files not being synced if you do go overquota on your account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    drp4positive New member | Level 2
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    Megan Dropbox Staff
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