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Files not syncing and saying my Dropbox is full despite upgrading my account

Files not syncing and saying my Dropbox is full despite upgrading my account

Simone CJ
Explorer | Level 3
Go to solution

Hi peeps, I have upgraded my account to the Plus Plan months ago, but it Dropbox constantly says I'm out of space.  I'm so frustrated by this as everything is deleted from my files.  Would appreciate help.

 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @Simone CJ, thanks for taking the time to post today!

 

If you go to the plan tab of your account settings, do you see that you're on a Dropbox Plus plan or a free Basic one?

 

If you see that it's just a Basic, could it be possible that you upgraded a different account, under a different email address?

 

You can check your emails, to see if you can find out more info.

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Hannah
Dropbox Staff
Go to solution

Hey @Simone CJ, thanks for taking the time to post today!

 

If you go to the plan tab of your account settings, do you see that you're on a Dropbox Plus plan or a free Basic one?

 

If you see that it's just a Basic, could it be possible that you upgraded a different account, under a different email address?

 

You can check your emails, to see if you can find out more info.

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Simone CJ
Explorer | Level 3
Go to solution

Thank you so much, yes I think that is the problem!  Much appreciate your time in answering:-)

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    Simone CJ Explorer | Level 3
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    Hannah Dropbox Staff
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