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We’ve covered lots of big life moments in our ‘How we use Dropbox’ series - and now we even have some tips on how you can use Dropbox to keep the planning of a wedding as easy and as painless as possible over here.

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Re: First time user-but says I am out of space upon initial login. How can I be out of space if I...

First time user-but says I am out of space upon initial login. How can I be out of space if I am new

JulieHL
Explorer | Level 3

My co workers sent me a link to sign up for the company drop box.  It was for free 2GB.  Upon my initial login, it states that I am out of space.

How can I be out of space when I haven't even started using it?

JulieHL_0-1658497970218.png

 

12 Replies 12

Re: First time user-but says I am out of space upon initial login. How can I be out of space if I am

Mark
Super User II

Hi @JulieHL 

 

At a guess they have signed you up and then shared things with you. Shared folders use up the quota of everybody within the Share, so, if you need access to those files you will need to get more space I'm afraid. Either via www.dropbox.com/plans or www.dropbox.com/gs may help


 


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Re: First time user-but says I am out of space upon initial login. How can I be out of space if I...

Megan
Dropboxer

Hi @JulieHL, welcome to our Community! 

 

Can you check your plan page, and let me know what you see there? 

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: First time user-but says I am out of space upon initial login. How can I be out of space if I...

JulieHL
Explorer | Level 3

JulieHL_0-1658501422871.png

 

Re: First time user-but says I am out of space upon initial login. How can I be out of space if I...

Megan
Dropboxer

Thanks for the rapid response, @JulieHL!

 

Do you by any chance see on that page how much space you're using on your account at the moment? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: First time user-but says I am out of space upon initial login. How can I be out of space if I...

JulieHL
Explorer | Level 3

I don't see that.  I only see the snips I posted.  

Re: First time user-but says I am out of space upon initial login. How can I be out of space if I...

Walter
Dropboxer

Hey @JulieHL, sorry to jump in here, but could you try adjusting the zoom levels of your browser or even try another browser?

 

Let us know if you notice any difference!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: First time user-but says I am out of space upon initial login. How can I be out of space if I...

JulieHL
Explorer | Level 3

i have tried different browses.  no luck

Re: First time user-but says I am out of space upon initial login. How can I be out of space if I...

Hannah
Dropboxer

Hi there, @JulieHL!

 

Would it be possible to send us a screenshot of the entire page, when you're in your plan tab? 

 

The info about your space should definitely be there, so I want us to check if there's an issue.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: First time user-but says I am out of space upon initial login. How can I be out of space if I...

JulieHL
Explorer | Level 3

Here's my screen. Thank you

JulieHL_0-1659728092736.png

 

Need more support?