First time user-but says I am out of space upon initial login. How can I be out of space if I am new

[JulieHL]

My co workers sent me a link to sign up for the company drop box.  It was for free 2GB.  Upon my initial login, it states that I am out of space.

How can I be out of space when I haven't even started using it?

[Mark]

Hi @JulieHL 

At a guess they have signed you up and then shared things with you. Shared folders use up the quota of everybody within the Share, so, if you need access to those files you will need to get more space I'm afraid. Either via www.dropbox.com/plans or www.dropbox.com/gs may help

[Megan]

Hi @JulieHL, welcome to our Community! 

Can you check your plan page, and let me know what you see there? 

Let me know more, and we'll take it from there!

[JulieHL]

[Megan]

Thanks for the rapid response, @JulieHL!

Do you by any chance see on that page how much space you're using on your account at the moment? 

[JulieHL]

I don't see that.  I only see the snips I posted.  

[Walter]

Hey @JulieHL, sorry to jump in here, but could you try adjusting the zoom levels of your browser or even try another browser?

Let us know if you notice any difference!

[JulieHL]

i have tried different browses.  no luck

[Hannah]

Hi there, @JulieHL!

Would it be possible to send us a screenshot of the entire page, when you're in your plan tab? 

The info about your space should definitely be there, so I want us to check if there's an issue.

[JulieHL]

Here's my screen. Thank you